Question 1

Why should I download Tracto if my child has been diagnosed with ADHD, ASD?

Accepted Answer

As a parent, you are also the care champion for your little superhero on their health journey, and this is no small responsibility.
 
Tracto was designed to support you and your child along this journey.
 
Helping families navigate their care journey
Tracto reminds you, and your care team, when to administer medication, do activities, monitor side effects and complete digital assessments according to your child’s care plan, ensuring that you stay on track.
 
Tracto also allows you to have a digital history of your child’s care journey.
 
Improving care decision-making
 
Tracto empowers you and your care team with the right information, at the right time to support the best care decisions for your little superhero’s health and wellbeing.
 
Improving access to care
 
Working with leading clinical psychologists, educational psychologists, sleep specialists, and occupational therapists we've developed various online parenting courses.

Question 2

When should I use Tracto to support my child?

Accepted Answer

Tracto is intended to support you and your family along the entire care journey. We would recommend that you configure the app to support your specific needs at any point along the journey. 
 
Here are two common examples of how other parents use Tracto on various points on their care journey:
 
When a new treatment is started or a change in a current treatment is made
 
Tracto can be configured to monitor the treatment side-effects and concerns on a daily basis to ensure that the care team can easily identify whether the intervention is delivering the desired outcomes. Care team members are also able to add journal entries to note any observations. 
 
Continuously monitoring your child's care needs.
 
Care needs change along your child’s care journey. Continuous monitoring allows you to understand how these changes affect your child’s care progress and when to take action. Tracto can be configured to prompt for less regular concern monitoring and adherence reminders to adapt to your needs.

Question 3

Does Tracto currently support other mental health or neurodiverse conditions?

Accepted Answer

Our vision is to support families affected by any mental health and neurodiverse conditions.

Due to the focus required to support families, we have decided to initially support ADHD, ASD & Anxiety care journeys - and keep expanding our supported conditions as we grow. 
 
Please note that the medication tracking, activity tracking, journalling & concern tracking functionality can be used by parents and teachers to support care journeys for any condition. The caveat being that we might not support all concerns & assessment relevant to your child or student's specific condition.
 
We'll keep you posted as additional conditions are supported.

Question 4

Is Tracto intended to support families with children of any age?

Accepted Answer

Currently, our app is primarily intended to support families with children diagnosed with ADHD, ASD and Anxiety between the ages of 4 to 13 years.
 
A future version of our app will include support for older children where they can become active participants in their own care team.

Question 5

Why should I upgrade to a Tracto Premium account?

Accepted Answer

True to our mission, Tracto's basic care management funcitonality will always be offered for free to our parents. Our premium functionality supports those parents who want to take an extra step into understanding and managing their child's care journey. 
 
Here is a list of the key differences between the free and premium Tracto versions: 
 
1. Support larger care teams: Free users are limited to 6 care team members, whereas premium users can have up to 12 members in their child's care team.
 
2. In-depth treatment progress insights: Premium users have access to our treatment explore tool which allows parents to investigate concerns and adherence for specific time periods in a single screen. This provides parents and caregivers with additional insights to inform future care decisions.
 
3. Custom reporting: Premium users are able to filter specific event categories (concerns, medications, activities, journal entries, other) to view or export in the their caregiver report.

Question 6

How do I download the Tracto app?

Accepted Answer

You can download Tracto from either the App Store or Google Play.

Question 7

How do I add new care team members to the app?

Accepted Answer

You can invite additional care team members e.g. another parent/guardian, teacher or caregiver by selecting the “Team” tab.
Click on the “Team” tab
Select “+” icon at the top right hand corner to add new care team members
Select the relevant parent/guardian, teacher or caregiver options available
Complete their name, surname and email address where indicated
Select “Invite” once details are completed
Now your new care team member will receive an invitation to download the Tracto app
Once they have downloaded their own Tracto app and signed in, they will be able to begin tracking too

Question 8

What are the concerns I can track?

Accepted Answer

Concerns are side-effects, symptoms or aspects of your child’s treatment that you and your care team would like to track. You and caregivers can configure which concerns and how frequently they would like to track during the treatment journey.
 
Currently, the following concerns are supported: 
Anxiety
Appetite
Sleep
Hyperactivity
Ability to listen
Mood
Concentration
Wakefulness
Creativity
Headaches
Stomachaches
We will be expanding this list over time.

Question 9

How do I add or remove concerns?

Accepted Answer

You can add or remove concerns by clicking on the “Care Plan” tab. Here you will see Concerns, Medications, Activities or Assessment options.
Click on “Concerns” and the list will appear.
Here you can add/remove by clicking on the selection icon next to the edit button.
You can also decide how often to track by clicking on the “Tracking Frequency” icon.
You can also decide what time to track by clicking on the “Reminder Time” icon.

Question 10

What is the action icon/badge?

Accepted Answer

Time waits for no one. To help parents and caregivers quickly see where their immediate attention is required, the action badge displays the number of actions outstanding at that point in time. Also, when opening the menu the relevant child profiles that require your attention are highlighted. 
 
As soon as the action items labelled under "Now" are completed, the action badge count will automatially reduce until all items are completed.

Question 11

How do I add or remove medication?

Accepted Answer

You can add or remove medications by clicking on the “Care Plan” tab. Here you will see Concerns, Medications, Activities or Assessment options.
Click on “Medications” and the various options will appear.
Here you can add/remove by clicking on the add icon in the top right hand corner.
You can now search for a specific medication by typing in the name.
You can also decide to add a new medication if it is not yet part of the predefined list.
Once you have chosen a medication, you can input the dosage, reminder date and time, as well as any notes regarding the medication particulars.

Question 12

How do I add or remove activities?

Accepted Answer

You can add or remove medications by clicking on the “Care Plan” tab. Here you will see Concerns, Medications, Activities or Assessment options.
Click on “Activities” and the various options will appear.
Here you can add/remove by clicking on the add icon in the top right hand corner.
You can now search for a specific activity by typing in the name.
You can also decide to add a new activity if it is not yet part of the predefined list.
Once you have chosen an activity, you can input the reminder date and time, as well as any notes regarding the activity particulars.

Question 13

How do I do an assessment to track progress?

Accepted Answer

You can click on the yellow "+" icon at the bottom right to Add a SNAP IV Assessment.
 
Currently you also have access to the SNAP IV Assessment progress by clicking on the “Care Plan” tab. Here you will see Concerns, Medications, Activities or Assessment options.
Click on “Assessments” and the various options will appear.
Here you can toggle to opt in for SNAP IV assessment reminders.
You can decide to do these assessments every 3 months, 6 months or every quarter/semester according to your preference by clicking on the add icon in the top right hand corner.

Question 14

How do I capture journal notes if something important happens on my child’s care journey?

Accepted Answer

You can click on the yellow icon at the bottom right to Add a Journal Entry. These journal entries will appear in your progress reports.

Question 15

How do I share a care progress report via whatsapp or email?

Accepted Answer

You can share your progress reports by clicking on the “Progress” tab.
 
Here you will see a summary of your progress in terms of your tracking of Concerns, Adherence (Medications and chosen Activities) as well as Assessment results.
Click on the “share” icon in the top right hand corner of the screen 
Here you can select the 6 week reporting period you are interested in
The report will generate and you can select your preferred method of sharing at the bottom of the screen.

Question 16

How do I manage my Tracto subscription?

Accepted Answer

How to manage subscriptions depends on which mobile device you are using. Here are links to the official support pages for Android or iPhone devices: 
 
1. Android: How to cancel, pause, or change a subscription on Google Play
 
2. iPhone: How to cancel a subscription from Apple
 
Feel free to reach out to us at support@tracto.app if you need any assistance.

Question 17

How do I find help if my question is not answered in the FAQ?

Accepted Answer

Please feel free to email us at support@tracto.app with any questions, concerns or feedback you have.